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FAQ

GENERAL QUESTIONS

1. What is copy trading and how does it benefit investors?
Copy trading is an automated investment strategy that allows you to replicate the trades of high-performing traders using AI-powered trading bots. Once your account is linked, all trades from the selected trader are copied in real-time to your account. This allows you to benefit from professional-level trading strategies without the need to actively trade yourself.

2. How does this platform work?
Once you register and fund your account, you can choose a trader to copy by submitting their copy trading reference code or by sending an email request to support@firststarlimited.com. Your request will be processed and your account configured to copy the trader of your choosing.

3. Who can use the platform?
Anyone can use the platform-whether you're a complete beginner or a busy investor. There's no need to monitor the markets constantly or trade manually.

ACCOUNT MANAGEMENT

1. How do I create an account?
Simply click on the Sign Up button, provide your email and password, verify your account, and you're ready to start.

2. Is KYC (Know Your Customer) verification required?
Yes, we may request ID and address verification to comply with regulatory standards and protect your account.

3. Can I change my trader or stop copying at any time?

Yes. You can pause, stop, or switch to another trader at any time from your dashboard without penalties.

DEPOSITS & WITHDRAWALS

1. What payment methods do you accept?
We accept crypto payments including USDT (TRC20, ERC20, or other supported networks), Bitcoin (BTC), Ethereum (ETH), Ripple (XRP), Solana (SOL), and other top coins listed on our deposit page.

2. How long does it take to process deposits?
Crypto deposits are typically credited after network confirmation (usually within 10-30 minutes).

3. How can I withdraw my profits?
First, you need to request that your account be disconnected from the copy trading program. Once done, you can request a withdrawal from your wallet dashboard. Withdrawals are processed within 24-72 hours depending on the method chosen.

4. Are there any withdrawal limits?
Yes. Minimum and maximum withdrawal limits vary by account tier. You can check your limits on the Withdrawal page.

COPY TRADING FEATURES

1. What copy trading plans are available?
- Limited Plan - For accounts under $20,000. This plan includes a performance cap: once the account achieves a 100% return in a given month, it stops copying new trades until the next cycle begins.
- Unlimited Plan - For accounts $20,000 or more. This plan provides unrestricted access, allowing full replication of all trades and returns from the selected trader.

2. Is there a minimum investment to start copying?
Yes, the minimum varies by trader but usually starts as low as $100.

3. Do I need a reference code to copy a trader?
Yes. To copy a trader, you must have their unique copy trading reference code. This code serves as authorization to connect with and copy trades from the selected trader. If you don't have the code, you can make a request via email and we will help you connect with the trader of your choice.

Trading CFDs and FX is high risk and not suitable for all investors. Losses can exceed your initial investment. Any Information or advice contained on this website is general in nature and has been prepared without taking into account your objectives, financial situation, or needs. Our Risk Disclosures and Legal documents should be considered before deciding to enter into any derivative transactions.

Firststarlimited Ltd is a Securities Dealer, authorised by the Financial Services Authority (FSA). The registered office is C/O Begbies Traynor (Central) Llp, 26 Stroudley Road, Brighton, East Sussex, BN1 4BH UK .

The entities above are duly authorised to operate under the firststar brand and trademarks.

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